Carriers stall. Merchants point at customs. Customs points back. Parcel Verdict seals your shipment into a hash-chained evidence vault, reads the timeline against carrier liability windows, and names the party that's liable.
No scan movement for 9 days against a 7-day liability threshold — the carrier owes the declared value.
Three process failures kill almost every dispute before it starts.
The carrier says "still in transit." The merchant says "contact the carrier." Customs says "talk to the seller." Every reply costs about five business days — and nobody owns the problem.
Damage claims often die at 48 hours without photos. Carrier formal claims close around 21 days. Card disputes under the FCBA allow 60 days from the statement. Miss one window and the facts stop mattering.
"It's been stuck in a depot for two weeks" is a story, not evidence. Without a dated timeline and a sealed record, stories lose to scan logs every time.
The rule engine weighs the same evidence a claims desk weighs — thresholds, not vibes. Select an issue type in the docket above and watch the ruling change.
| Issue | Evidence weighed | Liability reads | Window that matters |
|---|---|---|---|
| lost | Scan-gap days on the tracking timeline | strong ≥7d gap · moderate ≥3d — carrier is responsible | 21-day formal claim |
| damaged | Report speed and photo evidence | Reported within 48h with photos grades strongest — carrier, or pending if late | 48-hour damage report |
| tariff | DDP advertisement vs de-minimis threshold | DDP advertised at checkout → the duty bill is the merchant's, not yours | 60-day FCBA dispute |
| certification | Missing CE/FCC documentation | A certification hold for missing docs reads as not-as-described — seller responsible | 60-day FCBA dispute |
Same input → same verdict, always. An AI re-analysis sits on top when the gateway is free — and every answer is mode-labeled ai or fallback, so you always know which engine spoke.
Three clocks run on every dispute. The first one is 3% the length of the last — and it's the one carriers enforce hardest.
Every verdict dates all three clocks from your own timeline events — not from today, not from when you found the problem.
Every intake is anchored to the platform's append-only, hash-chained vault before anything is written locally — so the record provably exists before the dispute escalates.
Vault outage → a clean 502, never a half-written row. Append-only and hash-chained: nothing is ever hard-deleted, and the anchor hash travels with your packet so anyone can verify the record was sealed when you say it was.
Sealed to vault
One click binds the shipment's vault evidence id and an auto-written narrative into a platform case. Open the dossier.
Verdicts assess evidence — they never promise outcomes. The final decision rests with the carrier, merchant, payment network, or a court; your job is to hand them dated facts.
The rule-engine verdict is free forever — unlimited shipments, unlimited verdicts. You pay once, when you want the AI analysis, the dated deadlines, and the case packet that makes the claim stick.
No — it's a structured, evidence-based assessment built to attach to a real claim. The final decision rests with the carrier, merchant, payment network, or a court. Your job is to hand them facts with dates and hashes; the packet does that.
Four issue types: lost parcels (scan-gap analysis), damaged goods (reporting speed plus photos), tariff bills on DDP-advertised checkouts, and certification holds (missing CE/FCC docs treated as not-as-described). Every verdict names the responsible party and grades your claim.
Every AI verdict has a deterministic fallback built on the same rule engine as the free preview. You still get the responsible party, strength, claim amount, summary, and next steps — and the response reports mode fallback so you know which engine answered.
No. Filing stays in your hands. Parcel Verdict produces the verdict, the deadlines, and a platform case packet you attach to your own claim — considerably better paperwork than "it's been stuck in a depot for two weeks."
Every day of stalling weakens your claim. Record the shipment — the verdict does the arguing.
Get your verdict