Carriers stall, merchants point at customs, and customs points back. Parcel Verdict seals your shipment into a tamper-evident evidence chain, analyses the timeline against carrier liability windows, and tells you exactly who is liable — for lost and damaged parcels, surprise duty bills, and certification holds alike.
Disputes are lost to paperwork, not facts. Three patterns kill almost every claim before it starts.
The carrier says "still in transit." The merchant says "contact the carrier." Customs says "talk to the seller." Nobody owns the problem, and every reply takes five business days.
Damage claims often die at 48 hours without photos. Card disputes under the FCBA have a 60-day window. Carrier trace requests have their own clocks. Miss one and the facts no longer matter.
"It's been stuck in a depot for two weeks" is not evidence. Without a dated timeline and a sealed record, your claim is a story — and stories lose to scan logs every time.
Enter the carrier, tracking number, route, declared value, and what went wrong — lost, damaged, surprise tariff, or a certification hold. Every record is sealed into a hash-chained evidence vault with an anchor hash you can cite later.
The rule engine reads your timeline: no scan movement for seven days puts the carrier on the hook; a 48-hour damage report with photos is a strong claim; advertised DDP duties are the merchant's problem. VerdictAI double-checks with AI analysis.
One click assembles your shipment evidence and verdict into a platform case — narrative, evidence chain, and deadlines — ready to attach to a carrier claim, a merchant demand, or a card dispute.
Scan-gap analysis turns "it's still in transit, be patient" into a dated liability argument. Strength graded weak / moderate / strong from your own timeline events.
Know before you file: reporting inside the 48-hour window with photos makes the claim strong; waiting a week makes it weak. The verdict tells you which one you have.
Billed duties on a "DDP — duties included" checkout? The verdict assigns liability to the merchant and drafts the reimbursement demand, with the duty amount extracted from your description.
Goods stuck at customs for a missing CE or FCC certificate are the seller's problem, not yours. The verdict builds the not-as-described refund argument before the hold deadline passes.
Every shipment record is anchored into a hash chain at capture time. The anchor hash travels with your case packet, so anyone can verify the record was sealed when you say it was — not written after the dispute started.
Same facts, same verdict — every time. The free verdict comes from explicit rules: scan-gap thresholds, damage-reporting windows, DDP duty terms, certification responsibility. VerdictAI re-analyses on top, and reports fallback mode if the gateway is busy so you always know which engine answered.
Card disputes under the Fair Credit Billing Act (15 U.S.C. §1666) generally give you 60 days from the statement date; carrier claims have their own windows. The packet lists the deadlines that apply to your timeline, dated from the events you recorded.
For chargebacks, "services not received" and "not as described" reason codes live or die on documentation. The case packet hands your issuer a dated narrative plus the evidence chain — a factual backbone instead of a phone queue transcript.
The rule-engine verdict is free forever — you'll always know who is liable. Pay when you want the AI analysis, the case packet, and the deadlines that make the claim stick.
Running a store? Merchant — unlimited cases, a tariff & certification dispute queue and bulk intake — is $39/mo inside the app.
Four issue types: lost parcels (scan-gap analysis against carrier liability windows), damaged goods (reporting speed and photographic evidence), tariff disputes (DDP and de-minimis analysis of duty bills), and certification holds (missing CE/FCC documentation treated as not-as-described). Every verdict names the responsible party and grades the strength of your claim.
No — it is a structured, evidence-based assessment designed to be attached to a real claim. The hash-chained evidence record and the dated timeline give your carrier claim, merchant demand, or card dispute a factual backbone, but the final decision always rests with the carrier, merchant, payment network, or a court.
Every AI verdict has a deterministic fallback built on the same rule engine that powers the free preview. If the gateway is unreachable you still get a complete verdict — responsible party, strength, claim amount, summary, and next steps — and the response reports mode fallback so you always know which engine answered.
No. Parcel Verdict produces the verdict, the deadlines, and a platform case packet you can attach to your own claim. Filing with the carrier, the merchant, or your card issuer stays in your hands — with considerably better paperwork than "it's been stuck in a depot for two weeks."
Record the shipment — the verdict does the arguing.
Open the app